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House Person


Delta Whistler Village Suites [DWV]
Whistler, British Columbia

Posted On: June 09, 2014
Last Day to Apply: July 01, 2014
Employment Type: Full Time - Hourly

POSITION:  HOUSE PERSON

POSITIONS AVAILABLE:  2

DEPARTMENT: HOUSEKEEPING

RATE OF PAY:  HOURLY

REPORTS TO: EXECUTIVE HOUSEKEEPER

The mandate of the House Person is to ensure that the Delta Whistler Village Suite’s guests’ expectations are met by delivering quality service.  Through proper Housekeeping procedures, you will assist the Delta Whistler Village Suites in achieving and fulfilling its objectives.

RESPONSIBILITIES INCLUDE:

  • Maintaining public area cleanliness to consistently meet and exceed Delta Key Service Standards
  • Assisting Room Attendants as needed
  • Provide feedback on guest satisfaction and the work environment to promote continuous improvement
  • Exceed the expectations of all guests through empowerment and by responding attentively, efficiently and politely
    to all requests
  • Consistently takes ownership of guest issues and follows-up to ensure satisfaction through the elevated process
  • Help create a positive work environment, through team work and co-operation with peers and team leaders
  • Use daily checklist to complete projects including scrubbing, polishing and buffing floors
  • Other duties as assigned

PHYSICAL REQUIREMENTS:

  • Flexible and long hours sometimes required
  • Able to push and pull 75 lbs. Heavy work – Exerting up to 500 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects
  • Ability to stand and/or walk during entire shift (up to 8 hours)

QUALIFICATIONS REQUIRED:

  • Must be able to work flexible hours, shifts and weekends (including overnight)
  • Excellent interpersonal skills including team building, communication and organizational skills
  • Ability to practice and maintain consistent key standards as per Delta Hotels policies and procedures
  • Customer service oriented
  • Able to meet physical demands of job (see above)
  • High energy
  • Must speak, read and write English
  • Must enjoy working alone and as part of a team.
  • Immaculate grooming and hygiene

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