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Duty Manager

Delta Bow Valley [BOW]
Calgary, Alberta

Posted On: June 11, 2014
Last Day to Apply: July 14, 2014
Employment Type: Full Time - Salaried

Position: Duty Manager

Department: Front Office

Reports to: Front Office Manager


  • Supervise and assist in managing the operation of the Front Office.  This includes the front desk, rooms, night audit, communications, guest services and security.
  • Ensuring the highest level of personalized guest service and optimized guest satisfaction
  • Day to day supervision and the smooth operation of the Front Office
  • Must be flexible with hours of work.  Shifts will include weekends, days and evenings.  Hours of work will fluctuate depending on the volumes.
  • Must demonstrate good organization skills in a busy environment.
  • Daily preparation and organization of all reservations
  • Must be fully able and competent to handle fire, life and safety related situations.
  • Ensure a safe working environment for all staff members
  • Effective handling and resolution of guest issues, both in person, over the telephone and in writing.
  • Working closely with co-Front Office Supervisors to ensure perfect execution of day to day responsibilities
  • Work closely with other departments to ensure the smooth management of all operations
  • Assist in training employees, ensuring they have the necessary skills to perform their duties effectively
  • Active support in attaining GSAT scores as prescribed by the hotel wide goals
  • Ensuring effective management of Guest Service Agents through payroll, training and development adhering to budget parameters
  • Must demonstrate excellent communication skills, both oral and written.
  • Effectively communicate and implement new policies/procedures for the Front Office
  • Act as a liaison in the absence of department managers.
  • Assist in planning and execution of departmental meetings
  • All other duties as assigned



  • Computer literacy a must, including applications in Opera, Windows, Word processing, Internet and Excel Spreadsheets
  • Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure
  • A Diploma in Hospitality Administration from a recognized institute is an asset
  • Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions
  • Team Leader and Team Player with the ability to lead employees to achieve the departments vision and measurable goals
  • Have a good understanding of the structure of the tourism and travel industry – previous hotel experience an asset
  • Strong Front Office orientation and creativity
  • Must be highly Health, Wellness and Safety conscience, actively promoting and maintaining a Safe and Healthy work environment adhering to the legislation set out by Occupational Health and Safety.

 "Delta Hotels is committed to Employment Equity throughout all levels of the organization."

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