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Guest Services Night Manager (Audit)


Delta Prince Edward [PRI]
Charlottetown, Prince Edward Island

Posted On: January 25, 2012
Employment Type: Full Time - Hourly

Scope of the Position:

To work in a team oriented environment to complete the Night Manager's role in a timely and orderly manner while maintaining legendary guest service by following Delta’s service standards.  The Night Manager accepts the principle that a Team Member will always respond to the request or enquiry from an internal or external guest in a positive, supportive, courteous manner and will accept the responsibility for ensuring the guests’ needs and inquiries are handled appropriately.  The Team Member is expected to participate in the decision making process and is empowered to solve problems.  The Night Manager will report directly to the Guest Services Manager. The successful candidate will be ambitious, a self-motivator and possess superior communication, organizational skills, strong passion for Guest Service and is responsible for the following duties from 11:00 PM to 7:00 AM.

Responsibilities:

  • Effective overall communication with Guest Service employees
  • To follow the grooming standards as set out by Delta Prince Edward
  • Ensure Delta's Service Standards are met or exceeded
  • Having complete understanding of all policies and procedures relating to the Front Office including Front Desk, Switchboard, Reservations and Guest Services
  • Effectively and efficiently dealing with any challenges that may arise throughout the night-is the acting manager on shift
  • Exceeding and anticipating guest expectations while performing multiple functions including check-in/out, answering telephone and directing calls to the requested extension
  • Responsible for data entry of our revenue management tools
  • Balance all Revenue and settlements for the hotel
  • Verify that all revenues have been posted
  • Verify that room revenue and the applicable taxes are recorded
  • Must be reliable and able to complete the audit in a timeframe that does not interfere with the next days business
  • Must be committed to follow the checklist and policy and procedures as they relate to Night Audit
  • To properly change the day and ensure that the rates for all of the guests are inputted correctly in the property management system
  • Participate in departmental meetings, as well as, training programs
  • Remain up to date on current rates and offerings that the hotel has offered in regards to advertisements
  • Support Hotel initiatives, such as, Health and Safety, Environment and employee recognition
  • Follow the Emergency Procedures as set out in the Business Continuity Plan and is the lead crisis response team leader on the overnight shift
  • Other duties as assigned

Qualifications:

  • Bilingual an asset English/French
  • CPR/First Aid and Whimis an asset
  • Impeccable grooming
  • Solid working knowledge of the Front Office Operating system, as well as Excel
  • Strong Technical abilities and adaptability to many computer systems such as Microsoft Office.
  • Ability to work an overnight shift (11pm to 7am).
  • Ability to stand for long periods of time
  • Highly motivated and guest driven with the ability to make timely guest service decisions
  • Problem solving abilities with attention to detail.
  • Excellent interpersonal, communication and organization skills required, both written and oral
  • Proven ability promote excellence by being strongly focused on guest needs and expectations
  • Must have a valid driver license and provide driver's abstract as requested
  • Self starter, team player and proactive approach to service

BENEFITS

  • Group Healthcare Insurance with Great West Life (after three months of employment)
  • Major Medical Coverage
  • Dental Coverage
  • Vision Care Coverage
  • Global Medical Insurance
  • Pension Plan (after six months of employment)
  • Registered Retirement Savings Plan (RRSP)
  • Canadian Savings Bond Plan
  • Enhanced Vacation Policy
  • Statutory Holidays
  • Travel Discounts
  • Employee Assistance Program (EAP)
  • Education Assistance Program
  • Staff Cafeteria Meals (taxable benefit) and Snacks
  • Paid ½ hour lunch break
  • Dry cleaning 
  • Reduced Parking Fees (taxable benefit)
  • Fitness Centre Discount
  • Discounts in Food & Beverage Outlet
  • Many more…

 Wage:  $16.25 per hour

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